Welcome to primedealss.shop. We are committed to providing you with high-quality home products and excellent customer service. If you are not satisfied with your purchase, our refund policy offers a convenient process for refunds and exchanges. Please read the following information carefully to understand our refund policy.
Return Policy
We want you to be satisfied with your purchase. If you are not satisfied with your purchase, you can apply for a refund or exchange within 30 days of receiving the product. Please ensure the product meets the following conditions:
The product must be unused and in its original packaging with all labels intact.
Return and Exchange Conditions
Product Condition: Returned products must be unused and in their original packaging with all labels intact.
Application Deadline: You must submit a return request within 30 days of receiving the product.
Original Proof of Purchase: Proof of purchase, such as a copy of the order confirmation email or receipt, must be attached when returning the product.
Return Process
Submit a Return Request: Please contact our customer service team via email at support@primedealss.shop to submit a return request. Provide your order number and reason for return in the email. Obtain Return Authorization: Our customer service team will review your request and respond. If the return meets the requirements, you will receive a return authorization and detailed return address information.
Choose Shipping Method: We recommend using a trackable shipping method to return the goods and keep the shipping receipt to verify the shipment.
Processing Time: Once we receive the returned goods and confirm that they meet the return requirements, refund processing typically takes 3-5 business days. The refund will be credited to your original payment method; the exact arrival time may vary depending on the bank or payment platform.
Exchange Policy: If you wish to exchange an item, please follow the return process and specify the item you wish to exchange in the email. We will arrange a new order for you after confirming that the returned goods meet the exchange requirements.
Shipping Costs: Return shipping costs are the responsibility of the customer. For returns due to product defects or incorrect shipments, we will cover the shipping costs.
Exchange Shipping Costs: The customer will bear the shipping costs for exchanges.
Notes: Please keep your shipping receipt safe. If your item is damaged or lost during shipping, we will be unable to process a refund.
For items that do not meet the return criteria, we reserve the right to refuse return and will return the goods to you.
Thank you for choosing primedealss.shop. We look forward to providing you with excellent home products and superior service!